{"id":16362,"date":"2015-09-25T00:00:00","date_gmt":"2015-09-24T22:00:00","guid":{"rendered":"https:\/\/www.soundpr.it\/post_news\/dieselgate-tutti-gli-errori-del-team-pr-di-volkswagen\/"},"modified":"2020-05-27T21:50:15","modified_gmt":"2020-05-27T19:50:15","slug":"dieselgate-tutti-gli-errori-del-team-pr-di-volkswagen","status":"publish","type":"post","link":"https:\/\/www.soundpr.it\/en\/crisis-management\/dieselgate-tutti-gli-errori-del-team-pr-di-volkswagen\/","title":{"rendered":"DieselGate, all the mistakes by Volkswagen PR team"},"content":{"rendered":"

\u201cIt takes a whole life to build a reputation. It takes a moment to destroy it\u201d. The concise comment by Gianni Puglisi, IULM\u2019s dean, summarizes perfectly the media storm fallen on the automotive industry Volkswagen, accused by the U.S. Environmental Protection Agency (EPA) of having adulterated data regarding its diesel cars\u2019 emissions .<\/p>\n

DieselGate, as it was immediately renamed the scandal, is spreading like wildfire, causing serious economical, judiciary and branding problems to the German enterprise. Numbers count more than a blue streak: 11 million vehicles involved, more than 15 billion euro of capitalization fired because of the title collapse at the Stock Market, a monster fine (probably about 18 billion dollar) arriving from U.S government. A framework able to make very nervous even the most experienced manager, with the addition of a crack in the brand\u2019s reliability which risk to acquire a much greater size than the financial losses.<\/p>\n

Puglisi, interviewed by Affaritaliani.it, stated it very clearly: \u201cVolkswagen managed to nullify a solid, centuries-old reputation, synonymous of credibility, guarantee and security. Now the only way for them to go back to the top is rolling up their sleeves and \u00a0diving into work as they were beginners\u201d.<\/p>\n

However, Volkswagen has done, so far, the minimum required for what concerns public relations. Florian Silnicki, crisis communications specialist and founder of LaFrenchCom agency, analyzed, on the French information website Latribune.fr<\/a>, all the mistakes made by the German brand in the crisis management.<\/p>\n

Inadequate communication.<\/strong> In crisis communication the first hours since the storm boost are essential. It\u2019s necessary to communicate quickly and efficiently through all the official brand channels in order to drive the information which reach journalists and public, reduce rampant leaks and limit image damages as much as possible. Volkswagen has immediately admitted its responsibilities, but until Wednesday 23rd <\/sup>September, after four days since the beginning of the crisis, the corporation had not published any statement of justification or explanation about the situation neither on the Volkswagen website nor on its official Facebook and Twitter profiles. Instead, a right communication on social media is the best move for a damage containment (we had already spoken about that in this post<\/a>).<\/p>\n

Late resignation.<\/strong> Martin Winterkorn, Volkswagen CEO, admitted that 11 million vehicles were involved in the environmental fraud, presenting his resignation. A textbook gambit, but tardive. Waiting for claiming his resignation, Winterkorn sowed doubts about his and Volkswagen\u2019s wish to admit their responsibilities, causing a serious image damage. And his video-message wasn\u2019t much better: ambiguous, general, without any concrete and objective information, nor reference to accountability for the processes examined by EPA.<\/p>\n

Communicators left on the bench.<\/strong> Because of the gravity of accusations in its charge and the opening of prosecutions in many countries, Volkswagen preferred to entrust its lawyers for communication rather than the PR department. The first ones have given to the PR department very strict margins of action, following obsolete corporate communication procedures. Thunderous silence, awkward denials, incapacity of providing simple information about already verified news, falsely comforting messages and arrogance are all behaviors destined to worsen the situation rather than improve it.<\/p>\n

Now, the PR department will have the titanic task to comfort public opinion and rebuild the reputation that Volkswagen had created after decades of successes before annihilating it in a few days, a mistake after another. And the best way to do it, the cheapest and the most effective one, it\u2019s to tell the truth.<\/p>","protected":false},"excerpt":{"rendered":"

\u201cIt takes a whole life to build a reputation. It takes a moment to destroy it\u201d. The concise comment by Gianni Puglisi, IULM\u2019s dean, summarizes perfectly the media storm fallen on the automotive industry Volkswagen, accused by the U.S. Environmental Protection Agency (EPA) of having adulterated data regarding its diesel cars\u2019 emissions . DieselGate, as […]<\/p>\n

Read More…<\/a><\/p>\n","protected":false},"author":1,"featured_media":16363,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[211],"tags":[],"yoast_head":"\nDieselGate, all the mistakes by Volkswagen PR team - soundPR<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.soundpr.it\/crisis-management\/dieselgate-tutti-gli-errori-del-team-pr-di-volkswagen\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"[:it]DieselGate, tutti gli errori del team PR di Volkswagen[:en]DieselGate, all the mistakes by Volkswagen PR team[:] - soundPR\" \/>\n<meta property=\"og:description\" content=\"\u201cIt takes a whole life to build a reputation. It takes a moment to destroy it\u201d. 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