Innovating to make supply chains connect more seamlessly for customers<\/p>\n
CHEP, the supply chain solutions company, reports that its proprietary online customer portal known as myCHEP\u2122 is receiving widespread customer acceptance throughout Europe and across CHEP\u2019s global footprint because of its ease of use and time-saving features.<\/p>\n
myCHEP\u2122 is designed to meet the needs of customers working with CHEP, so that they can keep their supply chains running in a reliable, sustainable, and efficient manner with a seamless digital customer experience. Europe customers completed over one million transfers via myCHEP\u2122 in the month of February alone.<\/p>\n
Central Lechera Asturiana (CAPSA), a leading company in the Spanish dairy industry, is pleased with the results. CAPSA Supply Chain and Operations Director, Pere Joan Mass\u00f3, says: \u201cNobody wants to spend time keeping track of pallets. The myCHEP\u2122 schedule page lets us see clearly what\u2019s happening, what\u2019s scheduled to happen and what still needs our attention. \u00a0It also lets us take action quickly: with just a few clicks, we can update or cancel orders, request proofs of delivery or chase information about incomplete transactions saving us time and energy\u201d<\/p>\n
myCHEP\u2122 is being rolled out in phases, allowing customers to provide feedback and insights. myCHEP\u2122 is easy to use and allows customers the ability to access and manage their accounts anywhere, 24 hours a day, 7 days a week. Nearly 20,000 of CHEP\u2019s European customers are currently using myCHEP\u2122, and the company expects to convert the rest of its customers in Europe to the new online portal by mid 2018. In the coming months new capabilities will be available to CHEP customers including dialogue between Supply Chain partners and further expansion of self-servicing options to provide a robust digital end to end experience.<\/p>\n
CHEP Digital Services Manager, Marianne Richeux, says: \u201cCustomers are finding it easy to use, requires little or no training and works not only on a PC but on mobile devices and tablets, allowing customers to use it on the go. myCHEP\u2122 is now the European customer tool of choice for communicating and interacting with CHEP\u201d<\/p>\n
\u201cCHEP will continue to work closely with its customers to deliver innovative and value-added solutions for the evolving supply chain, as well as best in class supporting applications and digital tools such as myCHEP\u2122 which can help to provide a seamless and effective customer experience\u201d.<\/p>\n
As the global leader in sustainable shipping pallets and containers, serving industries such as Consumer Goods, Fresh, Retail, Beverage, and Automotive, CHEP is committed to helping improve the efficiency and sustainability of local and global supply chains. CHEP has been investing in areas such as this in order to continually improve the way it serves its customers, helping to make their supply chains flow and connect seamlessly, and helping to ensure a digital experience that is designed to support the needs of its customers both today and into the future.<\/p>\n